Return and Refund Policy

Return and Refund Policy

Effective date: August 24, 2026

Proaging Technology LLC accepts eligible returns within 30 days of delivery.

Eligibility
Items must be unused, in new condition, and returned with all original packaging and accessories. Used or installed products are not returnable unless they arrived defective or damaged. Gift cards, downloadable products, personalized items, and opened sanitary or personal-care items are not returnable.

Damaged, defective, or incorrect items
Contact us within 48 hours of delivery at support@proagingtechnology.com. Include your order number, clear photos, and a short description of the issue. If approved, Proaging Technology LLC will cover return shipping and no restocking fee will apply.

Change-of-mind returns
For approved non-defective returns, the customer is responsible for return shipping. A 25% restocking fee is deducted from the refund. Ship the item within 7 days after receiving return authorization. Returns sent without prior authorization may not be accepted.

Refunds
We inspect returned items after delivery. Approved refunds are issued to the original payment method within 14 days after inspection. Your bank or card provider may require additional processing time.

Exchanges
Eligible items may be exchanged. Replacement items are sent after the return is received and approved.

Cancellations
Orders may be cancelled for a full refund before shipment. Once an order has shipped, the return process above applies.

Contact
Proaging Technology LLC
750 N Palm Canyon Dr
Palm Springs, CA 92262
United States
Email: support@proagingtechnology.com
Phone: (442) 275-8600
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time